All items featured on our website are dispatched promptly within 24 to 48 hours of order placement, accompanied by a tracking number which will be communicated to you via email.

Please note that made-to-order jewelry may require a production time of 2-3 weeks before shipping.

If you’re not certain about what you’ve ordered, please let us know and we will do our best to help you find the perfect piece. We can help you change the gold tone or metal in your jewelry, change the center stone, change the ring or bracelet size, and make other changes. 

Please note that we will be able to make changes only once on a single item, so please have in mind all of the changes you would like to make in mind.

Yes, absolutely! If you’d like to customize a design available on our site, or have a completely different design in mind, feel free to share it with our support team. They will consult with our jewelry designers to determine if the design is feasible.

Please be informed that custom-made orders are non-returnable and non-exchangeable but are eligible for our resizing policy and Lifetime Warranty.

We’d be happy to assist you!

You can get in touch with us via email at Contactus@caratspark.com or schedule time on our calendar directly from our Contact Us page.

Ready to Ship products cannot be engraved at the moment. Bear with us, we are working on setting up in-house engraving to help you here.

Made to custom orders can be engraved to your liking. Please Contact Us for specifics.

If there’s a diamond you are looking for and can’t find on our website Contact Us and let us know what you are after, we will do our best to help.

Unfortunately, we do not accept jewelry that was made by other companies for repairs, cleaning, exchanges, or any other services. 

If you have purchased a Carat Spark piece, and need some kind of service on it (ie, rhodium re-dipping, resizing, or cleaning) feel free to let us know.  We offer a Lifetime Warranty on all of our jewelry, including cleaning and rhodium replating, among other services. We will help you ship your jewelry to us using insured, secure shipping!

All items featured on our website are dispatched promptly within 24 - 48 hours of order placement, accompanied by a tracking number which will be communicated to you via email.

If you’re located in the US, your order will be shipped with FedEx Ground or Priority shipping; with estimated delivery within 2 business days

Orders outside of the US are shipped with FedEx International Priority. Occasionally, customs clearance can delay the shipment of your order. We recommend tending to customs charges as soon as possible in order to prevent delaying the delivery of your order.

If the jewelry you’ve received is not perfect for you, please let us know! We will make every effort to help you find the piece that feels right to you. 

You are eligible to return your item within 30 days from receiving your order.

We will send you a prepaid, insured shipping label so that you may return your item at no additional cost to you.

Yes! We understand that ordering fine jewelry online and having it shipped may evoke concern. We make every effort to make you feel confident that your jewelry is safe during shipment. 

We insure your package at no additional cost to you, so that your jewelry is protected in case it is misplaced or stolen

Unfortunately, no. We only ship to residential addresses. We do not ship to PO boxes, parcel lockers, APO or FPO addresses. This is a preventative measure to ensure the safety of your package during shipping. 

In order to protect your item during shipment, we require an adult signature upon delivery of your package.

Not to worry! FedEx will attempt to deliver your package three times before the package is recalled back to our office. Since you or another trusted adult must be available to sign for your order, you must find a time that you are available at home to receive your package. We encourage you to be in touch with FedEx to coordinate a delivery time that is convenient for you.

If you’ve missed the delivery of your package three times, your order will be sent back to our office. Not to worry, we will coordinate with you to ship your package back to you!

Yes! When your jewelry is packaged for shipping, the package is placed in a sealed FedEx/ Brown box without the words Carat Spark or Jewelry mentioned on it.

We make every effort to make sure that your order is safe during shipping and does not stand out as a valuable package. We do our very best to ensure your order arrives safely to you.

Express shipping is free of charge on any jewelry item you choose. Whether you choose to ship your order to a US address or an international address, we will ship your piece for free.

You can choose to pay extra for overnight shipping on "Ready to ship" orders.

Unfortunately, we do not currently have a storefront. Stay tuned, we are working on it!

We extend a comprehensive refund policy covering a 30-day window from the date of purchase for all jewelry items.

Should there be any uncertainty we encourage you to reach out to our customer service team for personalized guidance and assistance.

To begin a return on your item, log in using the email address used at time of purchase and "Request Return". We offer self returns on all products.

Within 1-2 business days, we will send you an insured shipping label to send your jewelry back to us. Please note, your item is eligible for return within 30 days of receiving your item.

Please allow up to 14 business days for your refund to be processed. Your purchase may only be refunded once it has been received and inspected for its condition. Only once it has been deemed to be in good condition will we issue a refund on your item.

Certainly! If you are unsatisfied with the jewelry you’ve received, we will help you ship it back to us for a different piece. Please let us know that you would like to exchange your jewelry within thirty days of receiving your item.

You can cancel your order before the item is shipped.

Please let us know at your earliest convenience that you would like to cancel your order.