Shipping policy

Welcome to Carat Spark! We are committed to providing you with the best shopping experience, including fast and reliable shipping. Please review our shipping policy below:

Free Shipping

  • We offer free shipping on all orders. There are no minimum purchase requirements to qualify for free economy shipping.

Shipping Time

  • Processing Time: Ready To Ship Orders are typically processed and shipped within 1 business days of receiving your order. Please note that processing times may vary during peak seasons or sales events. All other orders will be shipped within 14 days of receiving your order.

  • Delivery Time: Once shipped, orders are delivered within 2 business days. Our primary shipping carrier is FedEx, ensuring a quick and secure delivery.

Delivery Requirements

  • Adult Signature Required: For the safety and security of your purchase, an adult signature is required upon delivery. Please ensure that someone 18 years or older is available to sign for your package.

Free Returns

  • Hassle-Free Returns: We want you to be completely satisfied with your purchase. If for any reason you are not, we offer free returns. Please contact our customer service team within 30 days of receiving your order to initiate the return process.

  • Return Process: Once your return request is approved, we will provide you with a prepaid return label. Simply pack the item securely, attach the label, and drop it off at any FedEx location. Please ensure the jewelry is in its original condition and packaging.

Important Information

  • Delivery Delays: While we strive to meet our shipping and delivery estimates, there may be delays due to unforeseen circumstances (e.g., weather, holidays). We appreciate your understanding and patience.

  • Order Tracking: Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to track the status of your shipment.

If you have any questions or need further assistance, please don't hesitate to contact our customer service team at [Customer Service Email/Phone Number].

Thank you for choosing Carat Spark! We hope you enjoy your shopping experience with us.